Gift Cards
Frequently Asked Questions
Purchasing & Sending
Are there any fees associated with TheHumidor.com Gift Cards?
No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card. Shipping charges may apply to physical Gift Cards purchased online. Digital eGift Cards are sent via email and incur no shipping charges.
Can I change the value of a Gift Card after I have paid for it?
Not currently.
What payment methods do you accept?
Visa, MasterCard, American Express, Discover and PayPal.
Why is my credit card’s Security Code required?
In order to protect you from unauthorized transactions, we require your credit card's three- or four-digit Security Code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as CS *ABC FINE WINE SPRT.
When will my recipient receive their Gift Card?
eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.
What are the shipping options?
eGift Card: eGift Cards will be sent via email. Please see the "eGift Cards" section below for more about eGift Cards.
How do I check my order status and delivery?
Once your Gift Card is shipped, you will receive an email with a tracking number link, with which you may access the current shipping status of your gift.
Where can I ship my order?
Gift Cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes.
Can I buy an eGift Card for myself?
Yes. To do so, go to the "FOR ME" tab when asked who the gift card is for. Your eGift Card will be sent to the email address entered on the Payment Page. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.
I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply personalize the eGift Card for your recipient, have it sent to your email address and then print it. Go to the "FOR ME" when asked who the gift card is for. Your eGift Card will be sent to the email address entered on the Payment Page. Enter your recipient's name and your personalized message on the eGift Card message page and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Can I send two (or more) eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card to TheHumidor.com" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card to TheHumidor.com.
Receiving & Redeeming
Where can I use my Gift Card?
ABC Fine Wine & Spirits stores throughout the state of Florida and on our two websites: www.abcfws.com and www.TheHumidor.com.
When does the Gift Card expire?
There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Can I reload my Gift Card after I've spent the full value?
Not currently.
eGift Card
What exactly does the recipient receive when I send an eGift Card?
An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions.
How do you prevent the eGift Card email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam, or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the eGift Card and a message notifying you when the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient received the eGift Card I sent them?
You will receive an email message confirming delivery and a message notifying you when the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Guest support at 833-885-1667 with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
Do I need to print my eGift Card in color? Do I need a special printer?
No and no. You may also simply show the eGift Card number from your smart phone to avoid printing it. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the HTTPS protocol over a Secure Sockets Layer (SSL), utilizing state-of-the-art technology for consumer
protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Guest support at 833-885-1667
What if I lose my Gift Card?
Your Gift Card has cash value and should be safeguarded as such. If you lose your Gift Card, contact Guest support immediately at 833-885-1667. If your Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new Gift Card for that value.
What if someone makes a copy of my printed eGift Card?
Our state-of-the-art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the eGift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Guest support immediately at 833-885-1667. Any value that has not been used can be re-issued to you in a new eGift Card.
Who is CashStar?
ABC Fine Wine & Spirits has partnered with CashStar, a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.